Privacy Policy

We at Sakura are committed to protecting your privacy. We aim to provide you with the best experience on our websites when using our apps, products, and services, while at the same time keeping your Personal Information secure. Our privacy practices are described below, as well as in separate notices given when an app, product or service is purchased or downloaded (our "Privacy Policy"). By visiting our websites, using Sakura products or providing us with your Information (as defined below), you are accepting and consenting to the practices, terms and conditions described in this Privacy Policy.

Please acknowledge you have read and understood its terms.


Personal Information is any information that can be used to identify you directly or indirectly. Examples are your name, address, contact number, email address, etc.

We collect different types of Personal Information from our users, as explained further detail below, and we use this Personal Information in connection with our Services, including to provide the basic functionality of our services, to personalize and improve our services, to allow you to set up a user account and profile, to allow you to post ratings and reviews of various products and services, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services.


We collect information based on the information that you gave us. If you registered in the Sakura Smart Home app, you are providing us with your information which may include Personal Information. We automatically collect information when you use the Sakura Smart website, app or when you use our products. We collect information such as IP address - the address used to connect your computer to the internet. We do not specifically request this information but this is normally provided by your web browser. Your email address or contact number which we use for customer support, technical information when your Sakura Smart products are connected to the internet when you consent to the Sakura Smart app to collect information about your location.


We use the information we collect for a number of purposes.

  • set up an account for you on Sakura Smart app or Sakura products;
  • authenticate use of your account when accessing your devices;
  • register your product in our system;
  • assist you with customer support;
  • communicate with you about participation in customer promotions and surveys;
  • help us improve our products and services;
  • notify you about updates with our products and services;
  • help you access and use certain features of our products remotely adn to help you monitor and safeguard your home and network;
  • determine which aspects of our products and services are most useful to you.

The data we collected from you is stored on our servers. Our privacy policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means we securely handle your information even if the country you are in whose laws do provide less protection for your information.

Updates and Upgrades

Sakura products and services may be updated or upgraded from time to time to provide additional features to make your user experience better. Some of your products have an auto-update feature which gives us the ability to make updates automatically but you can also opt-out to receive automatic updates by changing it in your app settings.

Third party and Social Media

Sakura Smart website and Sakura Smart app may contain links to websites or online services operated by third parties. Also it may contain social media features such as Facebook "like" buttons. This feature may collect additional information. All social media features are governed by the privacy policy of the social media company providing the feature.


We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date. If we make material changes to our Privacy Policy, we will notify you by email or prominently post a notice on this website.

How to Contact Us

Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us here.

If you have complaints or concerns about this Privacy Policy, please contact us at We treat all complaints about a breach of privacy laws seriously.

December 2019